If you cannot find the downloaded file, do the following: On Windows: Open Windows Explorer and then select the Downloads folder in the left navigation pane.ĭouble-click the downloaded EXE file. How to fix suspended installation errors for Acrobat on Windows Search. For more information about the registry, see the Windows documentation or contact Microsoft. Make sure to back up the registry before editing it. Adobe doesn’t provide support for editing the registry, which contains critical system and application information. Troubleshoot Acrobat Reader installation Windows Search. When posting on forums, include your operating system and your product’s version number. Try posting your problem on the forums for interactive troubleshooting. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. Make sure Allow all sites to run JavaScript is selected, and then click Done. JavaScript is enabled by default in Firefox and requires no additional installation.įor more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable. Click the Security tab, and then select the Trusted Sites zone. See the browser documentation for more information. To enable JavaScript, follow the steps below specific to your browser. Move the slider until the security level is Medium, click Apply, and then click OK. Move the slider until the security level is Medium, and then click Apply. If the Default level button is dimmed, continue to the next step. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. To set browser security to Medium, follow these steps. This level allows viewing ActiveX controls. Make sure that the Internet Explorer security default level is set to Medium. Instead, install Acrobat Reader onto each workstation or in each user’s folder. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. To determine the manufacturer of a video card, view the card’s properties in Device Manager.

If you haven’t recently updated the video card driver, download an updated driver from the manufacturer’s website. Video card manufacturers frequently update their software drivers.

Try downloading the Acrobat Reader installer directly. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends.

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